EYECARE PROFESSIONALS AND 100% OPTICAL MEMBERS FIND OUT HOW EYEBOU CAN HELP GROW YOUR BUSINESS ->

Help Center

Your Subscription

As soon as you subscribe, we’ll start preparing your first month’s order. Exciting stuff, right? You'll receive your order within 2-7 working days and thereafter you'll receive your chosen package based on the subscription you chose, with free shipping. Your card will be charged each time your lenses are shipped, and you can cancel at any time - simple. If you want to configure how frequently you receive your order that's easy, just edit your subscription.

Pause Your Subscription

You can pause or cancel your subscription at any time. When paused, your card will not be charged for the upcoming month. You can also un-pause it at any time, leaving you in complete control of your subscription. All of this can be accessed in your account settings.

If you wish to edit your order, please make the changes in your account before your next payment date, otherwise we can't guarantee that you'll get your desired order until your following shipment. Once your order has been shipped, we are unable to change or refund it.

To check your payment date, log into your account and check your Subscriptions tab.

Changing Your Order

You can change your order at any time before your payment due date. Whether it’s to change your prescription, or lens color, there’s no extra fee and no strings attached.

Returns

Unfortunately, we cannot accept returns, but please contact us at support@eyebou.com if you are unhappy with your order for any reason and we will do our best to resolve the issue.

Your Prescription

When signing up with Eyebou, you should have a verified prescription from an eye care professional within the last 12 months; this is necessary for your eye safety. Please note, Eyebou contact lenses have a base curve of 8.5mm and a lens diameter of 14.2mm.

Find Your Prescription

Visit any of our partner stores to get your eyes tested and find your prescription. Alternatively, contact us at support@eyebou.com and we'll help find the nearest optometrist to you.

Shipping

Global shipping is totally a thing for us. We work with DHL, FedEx, and Aramex to deliver your order. Shipments take between 2-7 business days to arrive.

Shipping Cost

Shipping is always free!

Payment Methods

We accept all major credit/debit cards and KNET. We are working to offer Paypal soon.

Customs Fees

We are unable to hold any responsibility for customs fees you may incur when receiving your product. Please be sure to check your country's customs laws before placing an order with us.

Insurance

Stay tuned, we are working on collaborating with insurance companies to be able to introduce insurance for our subscription customers. Yay!

Ready to get started?

Get your first box of Clear Contact lenses for just £1