Privacy Policy
Last updated on: September 2024
Introduction
At Eyebou, we are dedicated to making eyecare more accessible through innovative technology and data-driven insights. Collecting and processing personal data is vital to improving our products, services, and overall customer experience.
Data Collection
We collect personal data voluntarily provided by users, including name, email, address, phone number, and payment details, via our website forms and during transactions. No additional data such as IP addresses or browser types is collected, and we do not use cookies or analytics tools.
Purpose of Data Collection
The personal data we collect is used to process orders, deliver customer support, and provide a seamless experience. We may also use this data, with explicit consent, for marketing communications, including newsletters and WhatsApp messages.
Third-Party Services
We share data with third-party service providers to facilitate key functions:
Formspark is used for managing contact form submissions.
Checkout Page handles transaction processing.
We ensure these third parties comply with relevant privacy regulations. For more detailed information on their privacy practices, we recommend reviewing their respective privacy policies:
Legal Basis for Processing
We process personal data to fulfill our contractual obligations, such as processing product orders. Additionally, with user consent, data may be processed for marketing purposes.
Data Retention
Eyebou retains customer account data indefinitely unless a specific request for deletion is made. Any personal data used for marketing or communication is retained only for as long as it is necessary for the purpose intended.
User Rights
Under the General Data Protection Regulation (GDPR), users have the right to:
Access their data
Request correction or deletion of their data
Object to the processing of their data
To exercise these rights, users may contact us at support@eyebou.com.
Cookies
Eyebou does not currently use cookies on its website. Should this change in the future, we will notify users and update our privacy practices accordingly.
Security Measures
While no advanced security measures are highlighted, Eyebou takes standard precautions to safeguard personal data from unauthorized access or misuse, in accordance with relevant regulations.
Changes to the Privacy Policy
Eyebou reserves the right to modify this privacy policy at any time. In the event of significant changes, we will notify users via email or another method of contact, where available.